If your seeds haven’t germinated, please send us an email at support@buycannabisseeds.net, with the following information:
Your order number
Contact details: name and email address
Supporting images and videos of the germination process
The exact quantity of non-germinated seeds and the specific strains they belong to.
Please make sure to read our terms and conditions before submitting your claim for non-germinated seeds.
Our team will review your submission and get back to you by the next business day.
Terms & Conditions:
– Our guarantee is only available for orders placed at buycannabisseeds.net. If you got the seeds at a different store or website please contact them for a resolution.
– The guarantee starts the day after shipment and will be valid for the next 15 days.
– In order to claim the germination guarantee, the seeds of each order must be tested upon delivery, by germinating 5% of each strain.
– Only one claim is permitted per order. If you do not test all the strains simultaneously, the guarantee will only apply to the initial strains you claim. Claims for any seeds germinated at a later date or those that were tested in the past will not be accepted.
– To qualify for the Germination Guarantee, please make sure to follow our Germination Guide
– If the germination guarantee is met, you will receive a free seed coupon that can be redeemed on your next purchase.
– The guarantee covers only non-germinated seeds and ends once roots have developed. Seeing germination and root growth is the sign that your seeds are alive and thriving.