If your seeds haven’t germinated, don’t worry—we’re here to help! Just send us an email at support@buycannabisseeds.net with the following details:
Your order number
Contact details: name and email address
Supporting images and videos of the germination process
The exact quantity of non-germinated seeds and the specific strains they belong to.
Our team will review your submission and get back to you as soon as possible.
Before you submit your claim for non-germinated seeds, please take a moment to review our terms and conditions below:
-Our guarantee applies only to orders placed at buycannabisseeds.net. If you bought your seeds elsewhere, please contact that store for help.
-The guarantee starts the day after delivery and is valid for 90 days.
-We accept one claim per order. If you germinate your seeds at different times, the guarantee will only apply to the initial strains you claim. Claims for any seeds germinated at a later date or those that were tested in the past will not be accepted.
-To qualify for the Germination Guarantee, please make sure to follow our Guidelines.
-Replacement seeds are available only if you’ve purchased packs of 3, 6, 9, 25, 50 or 100 seeds and at least 3 seeds from your order haven’t germinated.
-If you purchased individual seed packs or if fewer than 3 seeds from your order failed to germinate, you’ll receive a coupon for free seeds to use on your next purchase.
-The guarantee covers only non-germinated seeds and ends once roots appear. Once you see root growth, your seeds are alive and thriving.
Let’s keep your growing journey on track!