Our refund and returns policy lasts 15 days. Any order related issue (like lost, damaged, wrong or missing items) MUST be reported within 15 days of receiving your order.
Before you request a return, please remember to take a moment to review our terms and conditions below.
To Return Your Order, please send us an email at support@buycannabisseeds.net, with the following information:
- Your order number.
- A clear photo of the seeds in their original, unopened packaging and in the condition you received them.
- A brief reason for the return.
- Your email address.
- Details about the payment method you’d like us to use for the refund.
Our friendly team will review your request and respond within the next business day with the resolution and return instructions.
Terms and Conditions:
- Returns: To qualify for a return, your item must be unused and in its original, unopened packaging, just like when it arrived.
- Please note that payment transaction fees aren’t covered by Global Green Genetics.
- Shipping costs: Are the customer’s responsibility and are non-refundable.
- If we initially covered shipping costs and you end up returning your order, a $15 fee will be deducted from the amount to be refund to account for handling and shipping.
- Refunds: Once we receive and inspect your return, we’ll send you an email to confirm its arrival and let you know whether your refund has been approved.
- Your refund will go through using the same payment method you used for the purchase. If you paid via wire transfer or another method, just share the needed details for us to process your refund.
Thank you for being part of the Global Green Genetics community! We’re here to support your growing journey.